A Receptionist is the face of the organisation. The person has to be impeccable and presentable both in personality and manners. The individual must possess a very cordial and pleasant personality to deal with the patrons of the hotel/restaurant in the most affable manner.

The person must have a thorough knowledge of attending the telephones in the most courteous fashion and attending to the various clientele in the most pleasing and cordial manner. From basic greetings to catering to their various inquiries and attending to them swiftly and smoothly, the person must be able to handle the functions very effectively.

The person is responsible for keeping the reception impeccable and functional. The area should look very tastefully cheerful and have all the necessary requirements which the guests may require or ask for e.g. a telephone, world timings, guest relations book and guest information.

The individual must have a thorough knowledge of handling the check-in and check-out timings of the guests, bill them according to their stay and manage the cash flow accurately. At the same time, the person must know how to maintain the confidentiality of the various guests and not divulge the information of one to the other.

The ideal candidate must have a very pleasing personality and should have a cheerful disposition. A candidate with a hotel management degree would always qualify but one who has the basic academic (high school or undergraduate qualification) combined with the a few years of experience will also qualify for this position.

Persons can earn fairly reasonable earnings at the entry level and earn more by way of tips which are normally given by generous guests. Growth prospects to senior positions like assistant manager or manager can be acquired with a productive track record.